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All orders receive
a "Confirmation Order Number" via e-mail immediately
after submitting the order.
If you did not
receive a confirmation order number, it is possible that the
order did not go through or the e-mail information provided was
incorrect or not available.
On occasion we
are required to contact customers for confirmation of the order.
If we are unable to reach you by phone, your order will not be
processed until we are able to contact you.
All inquiries
regarding a purchase must refer to the "Confirmation Order
Number".
All credit cards
will be charged in U.S. Dollars.
Orders are shipped
via insured U.P.S. Ground. UPS will not deliver to a PO Box.
Be sure to give us a physical address or the shipment may be
delayed.
You will receive
an e-mail notification with a tracking number when the order
is in transit.
Shipments outside
the continental U.S. may be shipped via US Postal Service and
may be an additional charge based on location.
International
orders may take up to 4-6 weeks for delivery.
International
recipients are responsible for any taxes and / or duties.
An authorized
exchange must be requested via e-mail within 15 days from
purchase date. E-mail exchange requests to: info@americanprohaircare.com
Sorry - Merchandise
can not be returned for credit. No refunds.
Original shipping
cost is not refundable.
Merchandise must
be returned prepaid.
Merchandise must
be returned in original packaging with all attachments and paperwork
included. All merchandise will be evaluated and are subject to
retooling and restocking costs.
Delivery will
be refused on all unauthorized packages.
If an item is
out of stock, your order will remain active until the product
can be shipped. Your credit card will not be charged until your
order is shipped.
Orders are considered
active and will be shipped when in stock unless you receive an
order cancellation confirmation via e-mail.
Orders that have
already shipped can not be cancelled.
All liability
and terms of the warranty are the sole responsibility of each
manufacturer.
Fraudulent orders
will be pursued and prosecuted to the full extent of the law.
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